User Guides and Documentation
Below you'll find the latest versions of our guides. Click on a link to download a copy to your PC.
Please note you will need software such as Adobe Reader/Acrobat to open the majority of these documents.
Lightning Guides
- Lightning User Guide
- Lightning Admin Guide
- Rail E-Ticket User Guide
- Lightning Accessibility Guide
- Lightning Demo - Rail & Hotel
- Lightning Demo - Air
Other Guides
- Online Meetings Guide
- Frequently Asked Questions
- Alternative London Area Accommodation Guide
- Rail Delay Repay
Accessibility Statement
Technical Support
Feedback Hub
Forms
- Rail Exchange Form (not for refunds)
- Chauffeur Booking Form
- Ferry & International Rail Bookings Form
- Season Ticket Request Form
- Taxi Booking Form
- Car Parking Booking Form
- Car Hire Booking Form
- Apartment Booking Form
Extras
Release Notes
- Online Meetings Guide
- Frequently Asked Questions
- Alternative London Area Accommodation Guide
- Rail Delay Repay
